Having created not only the client wave framework but also a certification helps all professionals to be able to speak the same language and therefore to move forward in a more orderly and faster way. I am passionate about cx and when i am passionate about something i believe it has to be close to me that is why i got certified. I feel very proud to have participated in the creation of the certification and to be one of the first professionals to obtain it. We know that sometimes it is very difficult for .panies to understand our profession. you for a new job possibility it is clear that we need to work to position our functions within .panies.
All of us as cx professionals have that individual responsibility to make our profession something important and certification for me is a step both towards external recognition so that .panies understand what we do and for internal recognition having prepared myself the Mobile App Development Service certification has given me greater knowledge that i will undoubtedly apply in my .pany to have greater success in our objectives.customer experience as a day.to.day philosophy customer experience is the .core. Of my day to day. Helping all types of .panies transform to incorporate the customer at the center as a fundamental element of their strategies. It is very close to how i want to act in my work.
Customer experience is an organizational strategy a work philosophy that is based on the principle that .panies obsess over doing things that add value to the way consumers interact with them. It may seem like a utopian and even a bit naïve vision but i am firmly convinced that if organizations really focus on the customer and this means constantly innovating and considering new ways to solve their needs and aspirations customers will recognize and they will reward these .panies with their loyalty and their money.
發表於 2023-12-12 15:53:59
